Everyone wants to be healthy – and there are billions of dollars spent every year to help us be healthier. But very few products actually have the power to change behavior. One that did just that though for me was the Fitbit. I started walking more. I would take the stairs instead of the elevator at work, walk to places I would normally take public transportation and I’ll even confess that I have left my house at almost midnight to go for a walk just to get more steps. Call me crazy.
Unfortunately my Fitbit seemed to fall apart and it got to a point where I could no longer use it. So, I’m hoping Fitbit can help me out and get me back to being more active. Part of my recent motivation to get this fixed could possibly be fueled by the fact that I weighed myself this week and topped the scales at 188 pounds – the most I’ve ever weighed. Time to get in shape!
Dear friends at Fitbit,
Two years ago I was given the Fitbit Zip as a Christmas gift. It was great – it changed my behavior and I was more active. Unfortunately it stopped working after 13 months of use. I kept saying to myself that I would get it fixed, but a year has gone by now. I have noticed that I am less active and decided I wanted to start using it again. My father told me that he had something similar happen and you were kind enough to send him a replacement, so I am reaching out to you. There are three main defects.
- The USB sync device has completely fallen apart and no longer works. (see photo) Interestingly enough it seems that sometimes the Fitbit will sync if I get close to someone else who has a Fitbit syncing device.
- The piece that holds the battery in place has become “stripped” and no longer holds the battery firmly in place. I have this working most of the time now through a solution that I learned on MacGyver many years ago – but it’s not perfect and sometimes it stops recording my steps.
- Part of the protective covering on the silicon housing has worn off or fallen off leaving bare metal which has damaged my clothes. (see photo)
I’m hoping you can help me get this back to working condition. I went to a sporting goods store where they sell Fitbits but they said I had to contact you.
Looking forward to getting more steps,